We try pretty darned hard to make sure you love your brew from us.

However, if you’re not completely satisfied with any item you purchase on the site then please get in contact on hello@batchtea.co.uk to discuss returning your order. In most cases we will ask you to return it to us in its original condition and packaging within 30 days of receipt and we will give you a full refund of the item’s cost excluding postage costs.

In addition, customers in the European Union are entitled to a statutory cooling-off period of seven business days so if you change your mind for whatever reason you can return the products unopened for a refund minis postage costs.

All refunds for opened products remain at our discretion.